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Tag: account

Posted on 15 August 201915 March 2022

Samsung account problems after changing password

Error message ‘PROCESSING FAILED’ on my Samsung phone:

I wrote this article so that hopefully this will help other people.
Because I had to contact Samsung support several times and was eventually sent to a service point for recovery WHILE THIS IS NOT NECESSARY.

ONLY SWITCH OFF WIFI is sufficient.
From the start: The whole story started with changing the password of my Samsung account which I use on my phone.
My Samsung phone only gave the message ‘PROCESSING FAILED’ when entering the changed password. I had googled this and here all sorts of disturbing results emerged that the phone would have to be reset to factory settings.

I thought this was crazy and that’s why I called the support line from Samsung. First called a 088 number, there I explained the problem. The employee immediately said that the telephone should be reset to factory settings. I again said that my phone was usable but that it was not possible to connect to Samsung services from my phone. I was able to log in via the browser.

After some more protesting, the friendly lady gave me the number of account services from Samsung. I called the number of account services and explained again to explain what was wrong. They would send me a link via email to reset my password. According to the employee, this could help, but it could take a few minutes for the mail to arrive. The e-mail would also state how to proceed if the password reset would not help.

After waiting fifteen minutes I had not received any mail. Again called to ask for help. While I was still on the phone, the mail was sent, but resetting did not help. The lady told me that the only thing that remained as a solution was to go to a Samsung service point or to have a log file built by the phone and send it in. I asked where a service point was but then she told me to call the 088 number again for this information. I thanked her for the service and started looking for a solution myself …

Conclusion: The WIFI network that I was connected with caused the error. I only disabled WIFI and used 4G, the problem was solved.

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  • Bouwen en vliegen in het klein
    • LET OP!!! Wet- en regelgeving rond modelvliegtuig en drone vliegen veranderen per 31-12-2020. Even een belangrijk bericht net voor kerst 2020 geplaatst door rijksoverheid
    • Haal hier uw gratis drone vliegbewijs… Correctie!!!
    • Heb ik een vliegbewijs nodig om met een drone te vliegen?
    • Bouwen en vliegen in het klein
    • De vloot
    • Ikarus USB controller shows error installing Windows 10
  • Links
  • Development
    • Continuously Deploy Your ClickOnce Application From Your Build Server
    • How to use an SQL query with parameters in Excel
    • How to develop with various app.config files
    • Unblock project files in Visual Studio
    • How to set up a local deployment for an Azure build application
    • Hosted Build has errors for missing reference Crystal reports libraries
    • Simple unit tests in Visual Studio solutions
    • Git Branching – Branches in a Nutshell
    • More…
  • Non Development
    • Samsung account problems after changing password
    • Samsung account problemen na wijzigen wachtwoord
    • Where does Windows save Lock screen images
    • Een andere kijk op de menselijke factor in de opwarming van de aarde
    • Nationaal vermogen gestegen door grotere pensioenpot
    • Pensioenfondsen korten
    • Pensioenfondsen korten maar beheren record vermogen
    • Uitleg over herfst
    • Libben rint sa’t it rint
  • Contact

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